Customer Experience Coordinator

Role Overview – Customer Experience Coordinator 

Your job will be to respond actively to customer inquiries, via all the company touchpoints Whatsapp, Facebook, Tiktok, Instagram messages and emails promptly and assigning leads to sales agents. 

Responsibilities : 

As a customer experience coordinator you will; 

• Respond promptly to customer inquiries on social media handles and email persuasively to generate leads for sales team
• Effectively engage with customers with accurate information for all companies under the Farming In Africa 
• Ensure an accurate order processing, and provide information about product availability 
• Listen empathetically to customer complaints and concerns, to find a fair and a satisfactory solution. 
• Maintain a calm demeanor and a professional tone while handling difficult clients. 
• Document customer interactions and issues, in the company’s customer relationship management (CRM) system 
• Cross-Selling and Up-Selling ability by identifying opportunities to recommend additional products or services that align with the customer’s needs and preferences 
• Stay informed about all subsidiaries company’s products or services, including features, benefits, pricing, and updates 
• Answer phone calls in a professional manner
• Mandate to  consume all  videos across social media platforms for effective and efficient communication

Skills, Attributes and Experience 

Our ideal colleague should have the following skills, attributes and experience: 

• A minimum of Diploma in Marketing, Business, Agriculture or a related field. ● Ability to use computer applications. 
• Willingness to work during odd hours on a shift system. 
• Good communication and interpersonal skills. 
• A good command of the English language, both written and spoken. 
• The ability to speak multiple languages is a plus. 
• An appreciable working experience in a similar role. 
• Ability to work under pressure with or without supervision. 
• Must be available to start work immediately. 
• A great passion for Agriculture.